Refund and Cancellation Policy for VJM Writing Services
Effective date: 27 July 2026
1. Introduction
At VJM Writing Services, we provide regulatory compliance and claims strategy, copywriting (including product and homepage pages), and label writing and audits for supplement and nutraceutical brands. This Refund and Cancellation Policy explains our approach to payment, cancellations, and refunds.
It applies to business clients, and to both project-based and retainer-based services. It should be read alongside our Terms and Conditions, which contain the binding detail. If there is any conflict between this policy and the Terms, the Terms and Conditions take precedence.
2. Payment structure
Payment is required in full before work begins, unless we agree otherwise in writing.
For larger projects, we may agree a staged split: a 50% non-refundable deposit to confirm the project and secure your place in our schedule, with the remaining 50% due on delivery. In all cases, final materials are released only once payment has been received in full.
Payment is accepted via Stripe or Wise. Clients are responsible for any third-party transaction or currency conversion fees. VJM Writing Services is not VAT registered, so no UK VAT is charged.
Where a staged or milestone schedule is agreed in writing, deliverables may be provided in phases aligned with that schedule.
3. Cancellations
Before work begins. If you cancel before we have started work, any payment or deposit already made may be refunded in part at our discretion, less any processing or preparation costs already incurred. A deposit paid to secure your slot reflects reserved availability and may be retained.
After work begins. Once work has started, amounts paid become non-refundable, including any 50% deposit. If more than half the project is complete at the point of cancellation, we may invoice for the additional work done on a pro-rata basis.
Client delays or pauses. If you become unresponsive or do not provide necessary input within 14 days, we may cancel the project and retain amounts paid, or invoice for work completed to date. A project placed on hold for more than 30 consecutive days without communication may be treated as cancelled, and a rebooking fee may apply if it is later restarted.
Retainers. For retainers and ongoing advisory arrangements, cancellation is governed by the Terms and Conditions: unused hours or sessions in the current billing period are non-refundable, and an early-termination fee of up to 25% of the remaining commitment may apply.
4. Refunds
Deposits and upfront payments. These are non-refundable once work has begun, as they cover reserved time, scheduling, and opportunity cost.
Completed work. We do not refund completed work that matches the agreed brief. Strategic and creative services are subjective by nature, and dissatisfaction alone is not grounds for a refund. We encourage you to use your included revision round to bring the deliverable into line with your expectations.
Non-delivery or clear deviation from scope. If we fail to deliver, or the work clearly departs from the approved scope, you may request a refund review. Any such request must be submitted in writing within 7 calendar days of receiving the final deliverables. Requests made after this window will not be considered.
5. Revisions and disputes
Each project includes one round of revisions, provided the request is made in writing within 7 calendar days of initial delivery and stays within the original brief. Requests that introduce new material or shift the scope may incur additional fees at our current hourly rate, as set out in the Terms.
If you believe the work does not reflect the agreed scope, contact us in writing within 7 days of delivery and we will make reasonable efforts to resolve it in good faith. Concerns raised after this period may require a new agreement or additional billing.
6. Chargebacks and payment disputes
If you have a concern about a payment, a deliverable, or the quality of our work, we ask that you raise it with us directly first, so we have the opportunity to resolve it.
We will contest any chargeback or third-party payment dispute raised without first giving us that opportunity, and we reserve the right to recover the funds and our reasonable costs of doing so. All payment-related disputes follow the dispute resolution process in the Terms and Conditions and are governed by the laws of England and Wales.
7. Clients acting as individuals
This policy is written for business clients. If you engage us as an individual rather than on behalf of a business, you may have additional cancellation rights under consumer law. Where those rights apply, we will explain how they interact with a non-refundable deposit before any work starts, and we will only begin work within a cancellation period with your explicit agreement.
8. Contact
To request a cancellation or refund review, or to raise a concern, please contact us in writing at info@vjmwritingservices.com. To help us respond quickly, please include:
a short summary of the issue.
your full name;
the project reference or invoice number (if available); and
VJM Writing Services provides regulatory compliance and claims strategy, marketing and product-page copywriting, and label compliance for supplement and nutraceutical brands across the UK, EU and US markets. We act as the compliance layer between scientific evidence and brand marketing. We are not a legal advisory service.
We are a UK-based sole trader, operating remotely and delivering all services online. VJM Writing Services is the data controller responsible for your personal data. While we do not maintain a public office address, you can reach us at:
- Email: info@vjmwritingservices.com
- Website: https://vjmwritingservices.com